Purchaser's Guide > Support and Further Information

Support and Further Information

PTV offers support for the entire life cycle of our products. Besides general customer support, PTV organises seminars for special product training and webinar sessions providing a deeper insight into the PTV xServer world. Professional service guarantees competent consulting for complex technical and conceptual application scenarios. PTV provides a variety of platforms to channel important information to the right place and discuss relevant news concerning transportation and logistics issues with our customers.

Support

Support form: Please select a product, fill in the necessary address information, upload files to support your query and wait for our support team to respond. Your request will automatically be forwarded to the dedicated support team according to nationality. Please take into account the support opening hours which vary from country to country. In general, you can expect the following opening hours (e.g. Karlsruhe, Germany): From Monday to Thursday 9:00 - 16:00 and on Friday from 9:00 to 15:00 (CET/CEST), except public holidays.

Further information

The following list should give you an impression of the social channels which we are using to broadcast information:

Developer Blog: Developers and Product Management report about insights, technology and news.
Twitter: Follow us for all the latest news, views and events – stay tuned in just a few characters.
YouTube: The visual experience. Tutorials, references and more. Find out how PTV xServer is used.
Linked in: Our product management and sales teams and users in discussion. This group aims to discuss ideas, offer solutions and keep users up-to-date with the latest PTV xServer developments.
Facebook: The PTV Group Software Fan Page – features, content and sector information to help communication.
PTV xServer Cookbook: This online tutorial covers an array of helpful information about the PTV xServer components and code samples for typical applications. Please leave any feedback to improve the tutorial
Webinar: Join the sessions and learn about the developer components simply and directly through regularly scheduled webinars. PTV's consultants, product managers and developers explain the functionality of the PTV xServer and the individual features. The difficulty level here varies, ranging from product presentations to technical tutorials for experienced developers.
Forum: Talk with our consultants directly and be part of the PTV xServer community! We would like to share with you relevant news concerning the products and discuss in an open environment your use scenarios, experiences, workarounds, etc.

Please be aware of PTV's announcements about discontinuing PTV xServer versions and phasing out products, to be published on PTV's Developer Blog. Please feel free to subscribe to RSS feed posts to keep informed about the latest news from PTV.